Privacy Policy

1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Account login information
• Home or device-related information associated with your account

Technical Information

• IP address
• Device type
• Operating system
• Mobile device identifiers
• Application usage data

Location Information

Home & Away Secure may collect and process precise and approximate location information from your device to support safety, emergency, and monitoring features.

Location data may be used for:

• Emergency SOS response services
• Real-time location tracking
• Safety monitoring and alerts
• Bluetooth-connected safety device functionality
• Location-based notifications and device status updates

Location information may be collected while the application is in use, running in the background, or minimized, when enabled by the user, in order to provide continuous safety and emergency monitoring features.

Users may disable location permissions at any time through their device settings; however, certain safety, emergency response, Bluetooth device, and monitoring features may not function properly without location access.

Camera and Microphone Information

Home & Away Secure may request access to your device camera and microphone to support emergency communication features, including audio and video calls with operators or authorized contacts.

Camera access may also be used when you choose to take or upload a profile photo or other account-related image within the application.

Camera and microphone access are used only for app functionality, user-requested actions, or authorized emergency communication sessions.

Bluetooth Information

Home & Away Secure may use Bluetooth functionality to communicate with supported safety and emergency devices, including Bluetooth-enabled SOS buttons and related accessories.

Bluetooth access may be required for device pairing, device connectivity monitoring, emergency alert activation, and maintaining safety-related device features.

2. SMS Communications

If you provide your phone number, you may receive SMS messages related to:

• Security alerts
• System notifications
• Device status updates
• Account-related notifications
• Instructions to download or install the Home & Away Secure mobile application

Mobile Information and SMS Consent

Mobile information and SMS consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

3. How We Use Your Information

• Provide and maintain the Home & Away Secure platform
• Send security alerts and account notifications
• Support emergency SOS response, real-time location tracking, and safety monitoring features
• Enable Bluetooth-connected safety devices and related accessories
• Enable audio and video communication features when requested or authorized
• Respond to customer support requests
• Improve system performance and user experience
• Comply with legal obligations

4. Sharing of Information

AMCEST CORPORATION does not sell, rent, trade, or share your personal information with third parties for marketing or promotional purposes.

Mobile phone numbers and SMS consent information are never sold or shared with third parties or affiliates for marketing purposes.

We may share information only with trusted service providers that assist us in operating the Home & Away Secure platform, including cloud hosting providers and SMS delivery providers such as Twilio. These service providers are contractually obligated to safeguard your information and may only use it to provide services on our behalf.

We may disclose information when required by law or to protect our legal rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations.

7. Children's Privacy

Home & Away Secure is not intended for children under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy periodically.

9. Contact Information